Faqs

Faqs

Flight Booking:
1. How can I book a flight ticket through your company?

You can book a flight by visiting our website, contacting our customer support team, or visiting our office. Simply provide your travel dates, destination, and passenger information.

2. Can I make changes to my flight after booking?

Yes, changes such as date or name corrections are possible, but subject to airline policies and applicable fees. Please contact us immediately if you need to modify your booking.

3. Do you offer both domestic and international flight bookings?

Yes, we provide both domestic and international flight ticketing services across all major airlines.

4. Will I receive an e-ticket after booking?

Yes, once your payment is confirmed, you will receive your e-ticket via email or WhatsApp within minutes.

5. Can I book a one-way ticket?

Absolutely. We offer one-way, round-trip, and multi-city flight booking options.


Hotel Booking
6. Do you offer hotel booking services?

Yes, we offer hotel bookings worldwide — from budget stays to luxury accommodations.

7. Can I choose the hotel I want to stay in?

Of course! You can choose based on location, price, star rating, amenities, and customer reviews. Our team can also recommend options that suit your preferences.

8. Do I need to pay upfront for the hotel booking?

Some hotels require full payment upfront, while others may allow partial payment or pay-at-hotel options. We’ll let you know at the time of booking.


Tour Packages
9. What types of tour packages do you offer?

We offer customizable and pre-designed packages for solo travelers, couples, families, groups, and corporate clients — including adventure, cultural, honeymoon, and luxury tours.

10. Are your packages all-inclusive?

Many of our packages are all-inclusive (flight, hotel, transport, meals, activities). However, we also offer flexible packages based on your budget and interests.

11. Can I customize my tour package?

Yes! We specialize in tailor-made itineraries. Just tell us your destination, duration, and interests, and we’ll plan your perfect trip.

12. What is the process to book a tour package?

Contact us with your travel preferences. We’ll send you a proposal, and once approved, you can secure your spot with a deposit.

13. Are group discounts available?

Yes, we offer discounts for group bookings. The more, the merrier — and the more you save!


Visa Application Assistance
14. Do you assist with visa applications?

Yes, we assist with tourist, business, student, and other visa types for a wide range of countries.

15. What documents are needed for visa application?

Documents vary by country, but generally include a valid passport, photos, application forms, travel itinerary, and financial proof. We’ll provide a checklist tailored to your destination.

16. Do you guarantee visa approval?

No travel agency can guarantee approval, as final decisions are made by the respective embassy. However, we ensure your application is accurate, complete, and well-prepared to improve your chances.

17. How long does visa processing take?

Processing times vary by country, but we recommend applying at least 4-6 weeks before your travel date. We’ll give you an estimated timeline during consultation.


Payments and Policies
18. What payment methods do you accept?

We accept bank transfers, credit/debit cards, mobile money, and cash (in-office). Payment links can be shared for remote transactions.

19. Is it safe to pay online?

Absolutely. Our payment gateway is secure and encrypted. We never store your card details.

20. What is your refund policy?

Refunds depend on the service and provider policies (airlines, hotels, embassies). We’ll clarify this before booking. Any service fees are non-refundable.

Support and Assistance
21. How can I contact your customer service?

You can reach us via phone, email, WhatsApp, or through our website’s live chat. Our team is available Monday–Saturday from 9 AM to 5 PM.

22. Where is your office located?

We are located at

1 Abiola's Court,
Orji Murray Street,
Salem Bus Stop, Lekki,
Lagos, Nigeria.
You’re welcome to visit us during business hours.